Saint Louis County residents who are homeless or experiencing a housing crisis can seek assistance by calling the Emergency Shelter Hotline. The Hotline is a centralized intake and referral system that can be accessed by calling a single number (314-802-5444). The caller is interviewed by an intake specialist, and if in crisis, is referred to either emergency shelter or rent/mortgage/utility assistance. The Hotline is the result of a collaboration between the City of Saint Louis and Saint Louis County, who jointly fund the program. To access homeless services in Saint Louis County, call: HOMELESS HOTLINE - 314-802-5444 (VOICE) Toll Free - 1-866-802-7155 For Hearing or Speech Impaired - 314-802-5348 (TTY) While in shelter, clients work with a case manager who assists them with identification of their issues and problems and plans a course of action that will return them to permanent housing and independence. For individuals and families in need of cash assistance, Saint Louis County contracts with social service agencies to administer rent, mortgage, and utility grants; conduct budgeting classes; teach landlord/tenant responsibilities; identify available, affordable housing; and follow-up with families to prevent housing crisis. Any individual living in shelter is eligible for mental health, substance abuse, and domestic violence assessment and/or referral services. Children living in shelter are eligible for educational assessment services and transportation services.