Frequently Asked Questions
Find answers to common questions about volunteering, managing opportunities, account access, and using STLVolunteer.
Volunteers
I forgot my username. How do I retrieve it?
Your username is the email address you used when creating your account. If your email address does not work at login, please contact STLVolunteer@UnitedWaySTL.org.
I forgot my password. How do I reset it?
Click here and enter your email address. Select "Email Link" and follow the instructions sent to your inbox.
Do I need an email address to register?
Yes. STLVolunteer uses your email address to manage your account, confirm registrations, and communicate important information about opportunities.
I need volunteer hours quickly. How can I find opportunities?
Use the Volunteer Opportunity Search or Opportunity Calendar to browse available opportunities by interest, location, keyword, or availability.
Please note that some organizations may require applications, background checks, interviews, or additional screening before volunteering.
Looking for court-ordered volunteer opportunities? View current opportunities.
Why isn't the full address listed for every opportunity?
To protect the privacy and safety of partner organizations and their clients, some opportunity locations are not publicly displayed. Once you register, you will receive detailed location information and directions.
I signed up for an opportunity but haven't heard from the organization.
Many organizations need 3–4 business days to respond to volunteer inquiries. You should have received an email containing the opportunity coordinator's contact information.
You may also log into your STLVolunteer account, view the opportunity details, and contact the coordinator directly. If additional assistance is needed, please contact STLVolunteer@UnitedWaySTL.org.
Why am I receiving emails from STLVolunteer after signing up for an opportunity outside the St. Louis area?
STLVolunteer helps power volunteer engagement and communications for multiple United Way partners throughout Missouri. Automated notifications and technical support may be distributed through STLVolunteer systems.
I see that an opportunity says "Volunteer Center Certified." What does that mean?
Volunteer Center Certified organizations have demonstrated that they meet recognized standards for volunteer engagement and management. These organizations are committed to providing volunteers with quality onboarding, training, supervision, and support to ensure a meaningful volunteer experience.
For more information about Volunteer Center Certification, contact Rick Skinner at Rick.Skinner@Unitedwaystl.org.
Nonprofits
How can my organization post volunteer opportunities on STLVolunteer?
Eligible nonprofit organizations may create a free partner account to access the Volunteer Management Portal. Once approved, organizations can post opportunities, recruit volunteers, manage registrations, and track participation.
I am new to my organization. How do I know if an account already exists?
Review the active organization directory or contact STLVolunteer@UnitedWaySTL.org for assistance identifying existing accounts and account administrators.
Where can I learn how to use the Partner Portal?
Visit our User Guides for step-by-step instructions on posting opportunities, managing volunteers, reporting attendance, updating organization information, and more.
I submitted a volunteer opportunity. Why isn't it visible yet?
Volunteer opportunities are reviewed before publication. Once approved, you will receive a confirmation email. If your opportunity has not appeared within three business days, please contact STLVolunteer@UnitedWaySTL.org.
How will volunteers express interest in our opportunities?
Volunteers discover opportunities using searches based on interests, skills, location, and availability. When a volunteer expresses interest, both the volunteer and the opportunity contact receive each other's contact information.
How quickly should our organization respond to volunteer inquiries?
We recommend responding within 2–3 business days. Prompt follow-up helps create a positive volunteer experience and increases volunteer participation.
Can we update or close opportunities after they are posted?
Yes. Organizations may log into the Partner Portal at any time to edit opportunity details, adjust volunteer needs, extend deadlines, or close opportunities that are no longer accepting volunteers.
Still Need Help?
Contact the Volunteer Center for assistance with your volunteer or organization account.
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