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Opportunity Details

Disaster & Emergency Services

Age Minimum (with Adult): 18+, Minimum Age:18+

Remote Phone Agents Needed for Crisis Cleanup

Harris County, Texas and surrounding areas are experiencing a historic winter storm during the month of February 2021.

Volunteer Houston is in need of volunteers to serve as Remote Phone Agents for Crisis Cleanup. Many local organizations use the Crisis Cleanup platform to 1) identify homes that require cleanup service of some sort, and 2) deploy volunteers to those sites to perform the work. Phone bank agents are responsible for entering complete and accurate information in the Crisis Cleanup platform as reported by residents who are calling Crisis Cleanup to report their needs. 

Volunteer Houston is recruiting individuals to serve as a phone agent for Crisis Cleanup to do the following:

•    Listen
•    Manage expectations
•    Enter the callers' requests on the Crisis Cleanup platform
•    This is a 100% remote/virtual opportunity.

Your personal phone number is masked by the Crisis Cleanup platform.

REQUIREMENTS:

•    Complete a level one criminal background check, you will need to cover the cost. 
•    ZOOM training that will occur on Thursday, Feb 25th @ 5 - 6 pm. Participation in this training is mandatory.

Each shift is 3 hours
The earliest shift starts at 8 am, latest shift ends at 8 pm
Agents are needed now through March 5th

You are asked to return calls from residents and enter their info in the platform during your shift. You may or may not be making calls during your full shift. It is completely dependent on the number of residents calling for assistance.

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United Way of Greater St. Louis
910 N. 11th Street
St. Louis, MO 63101
(314) 539-4063
STLVolunteer@stl.unitedway.org
 

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